Privacy Policy
Privacy Policy
1Introduction
This Privacy Policy explains how TradeLock (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our platform. By using TradeLock, you agree to the collection and use of information in accordance with this policy.
2Who We Are
TradeLock is operated by TradeLock Global Limited, registered in England and Wales.
For any privacy-related queries, contact:
📧 aaron@tradelock.global
3Data We Collect
We only collect data necessary to operate the platform, including:
Account Information
• Name, Email address, Phone number (if provided), Account type (Client / Tradesperson / Company)
Job & Platform Data
• Job listings, Messages between users, Work activity records, Clock-in / clock-out data
Location Data (if enabled)
• GPS location for job tracking and employee activity
Payment Data
• Payment identifiers processed via third-party providers (e.g. Stripe). TradeLock does NOT store full card details.
Technical Data
• IP address, Device type, Browser/app usage data
4How We Use Your Data
We process personal data to:
• Provide and operate the platform
• Facilitate jobs and communication
• Process payments via third-party providers
• Manage subscriptions
• Handle disputes
• Improve platform performance
• Comply with legal obligations
5Legal Basis for Processing (UK/EU GDPR)
We rely on:
• Contractual necessity (to provide services)
• Legitimate interests (platform functionality and security)
• Legal obligations (tax, fraud prevention)
• Consent (where required, e.g. location tracking or cookies)
6Data Sharing
We only share data where necessary:
• With payment providers such as Stripe
• With service providers supporting platform operation
• Where required by law or legal authorities
We do not sell or monetize personal data.
7International Data Transfers
Your data may be processed outside your country. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable laws (e.g. GDPR safeguards, standard contractual clauses).
8Data Retention
We retain data only as long as necessary. Active accounts → data retained. Deleted accounts → data removed unless legally required to retain. Retention may apply for tax records, fraud prevention, or legal compliance.
9Your Rights
Depending on your location, you may have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
To exercise your rights, contact us.
10Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption and secure systems.
11Company Accounts & Employee Data
Where a Company uses TradeLock:
• The Company acts as the data controller for employee data
• TradeLock acts as a data processor
Companies are responsible for informing employees and obtaining consent where required.
12Children’s Privacy
TradeLock is not intended for users under 18. We do not knowingly collect data from minors.
13Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance.
14Contact
For privacy-related enquiries:
📧 aaron@tradelock.global